1.Order Query
01. Why is my Product delayed?
We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, we’re doing all that we can to get your order to you.
- My Account shows my order is Being received
- My Account shows my order is Being shipped
- My Account shows my order is Being prepared for dispatch
Your product has arrived at our distribution centre and we’ll be preparing it for dispatch. In most cases, our turn around times are quite quick but on rare occasions, product(s) may be delayed at this stage.
02. Why are you lead times so long at the moment?
We know our lead times are not great at the moment, we’re working closely with our suppliers to reduce these. There’s currently a lot of pressure on global shipping around the world. As a result, our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it out as quickly as possible
2.Shipping and Delivery
We take delivery as seriously as we take design. So, we pride ourselves on delivering service that’s fast, affordable, and communicative. We’ve instituted front door delivery by default in different countries. We’ll deliver your item(s) to the front door of your house or apartment. If you need the In-Room Delivery or Assembly Delivery service, please contact our customer service for details.
3.Returns ＆ Refunds
If the product is defective, customers have 10 days to return it and get full refund.
4.Technical
If any technical problems, please feel free to contact us: support@furnitufree.com